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Frequently Asked Questions (FAQ)

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Popular FAQ

Expense Insight & Budgeting

FINETIKS Save

Profile Management

Popular FAQ

What is Finetiks?

FINETIKS is a personal financial management application that helps you record all of your transactions from the whole financial accounts. FINETIKS also provides an option to record custom transactions through the Manual Account feature. FINETIKS is currently under development and we currently have the app published in trial version.

What are the bank accounts that can be connected in FINETIKS?

BCA Personal banking and Corporate Banking
BNI
BSI
Bank Permata
BRI

What is FINETIKS Fun?

FINETIKS Fun is a gamification feature provided in FINETIKS to engage users in activities that lead to better financial performance and habits. You can earn points, get rewards, and level up your account.

What is the save feature?

The Save feature is dedicated to users to plan various financial goals by creating a savings plan. This feature can also update incoming and outgoing funds automatically, allowing you to monitor your saving progress directly.

*To get the best experience from this feature, we recommend using a separate bank account.

How to Register in FINETIKS?

To register, follow the process by opening the downloaded FINETIKS app and follow these steps:

Download the FINETIKS app on the play store/app store.
Click the "Register" button to start the registration process.
Fill in your active phone number and email for verification.
Enter the verification code received on the registered number (OTP).
Continue the registration process by following the instructions.

About FINETIKS

What is Finetiks?

What are the advantages of using FINETIKS?

FINETIKS can speed up the process of recording and tracking transactions and help users manage their finances in one dedicated place with the features Allocate Funds and Set Budget limits.

What are the requirements that must be completed to create a FINETIKS account?

You are an Indonesian citizen who holds e-KTP and a smartphone user, and also has savings & other financial goals. Users who do not yet have e-KTP are under parental supervision.

Is FINETIKS safe?

FINETIKS guarantees the security of all data and user privacy by implementing the "AES-256" encryption method, which has been implemented nationally and internationally by well-known banks and financial applications. FINETIKS is also supervised by Kominfo and registered with the Indonesia Fintech Association.

Can I make payments via FINETIKS?

At this moment, FINETIKS only supports your record and manages your financial needs.

User Registration

How to Register in FINETIKS?

To register, follow the process by opening the downloaded FINETIKS app and follow these steps:

Download the FINETIKS app on the play store/app store.
Click the "Register" button to start the registration process.
Fill in your active phone number and email for verification.
Enter the verification code received on the registered number (OTP).
Continue the registration process by following the instructions.

How long is the account registration process?

The registration process takes less than 5 minutes. However, you still need to complete the onboarding process by connecting your financial account to the FINETIKS app before the system can manage transactions automatically and provide the best experience.

What to do if account creation fails?

a. Registration stopped in the middle of the process

You can continue the registration process that stopped in the middle of the process, as long as it's within 24 hours and from the same device. You need to repeat the registration process if you reinstall the app or continue registration on another device.

b. Registration always fails

Sorry for the difficulties you are facing. You can inquire about this by contacting our customer service at +62811993882. We will be happy to assist with your registration process.

c. Tips for successful registration

Here are some things to consider when registering for a FINETIKS account:

Write the email in all lowercase (maximum 35 characters).
Manually type the phone number (do not copy-paste from the contact list on your smartphone) and avoid spaces.
If the OTP or verification code is not sent, make sure the date/time settings on your smartphone are set to auto-sync.
Write the name in all capital letters.
Enter the PIN correctly.
Do not repeatedly press buttons in the app. Press the button once and wait for the app to work; do not repeat it several times as it may cause the FINETIKS app to error.
If you fail to enter the PIN 3 times, wait for 5 minutes before trying again.

What to do if you don't receive OTP?

You can send a new verification code by pressing the "Resend" button. If you have requested a new code 3 times in a row, please wait for 5 minutes before continuing or contact our customer service at +62811993882 for assistance.

What if I forget the PIN?

If you forget the PIN, follow the steps below:

Click "Forgot PIN" below the Login section.
Enter the email address registered with the FINETIKS app.
A link to reset the PIN will be automatically sent to your email.
Enter the new PIN and confirm your new PIN.
Your account can now be used with the new PIN.

FINETIKS Fun

What is FINETIKS Fun?

What is FINETIKS Universe?

FINETIKS Universe is a feature where you can virtually travel around the world. You can see all available digital destinations, unlock destinations, and collect stamps for each unlocked destination. You can access premium content and promotions by unlocking destination goals. This makes your travel planning easier!

How to level up?

The more missions you complete, the more FINETIKS Points you earn, and the faster you level up! There is a minimum cumulative point requirement for each account level. To move to the next level, you must meet the minimum cumulative points for that level. Cumulative points are the accumulation of points you have earned so far.

Can I decrease my level?

No, you cannot decrease your level.

What is FINETIKS Points?

FINETIKS Points are loyalty points that we give you for missions you have completed in FINETIKS. Collect these points to unlock FINETIKS digital destinations, reach higher levels, and win travel vouchers to your chosen destinations among the best places worldwide.

What rewards can I get by unlocking digital goals?

You can access premium content and promotions related to the destinations you unlock. If you're interested in going to a specific place, unlock that destination in FINETIKS Universe, and you will receive promotions related to that destination, such as airplane tickets, hotels, entrance tickets, and more.

Do FINETIKS Points expire?

No, Points do not expire.

How to participate in the Weekly Draw?

You must earn a minimum of 10 points in that week to be eligible for the draw.

How to register a complaint?

You can go to FINETIKS Support on your FINETIKS profile page.

What is FINETIKS Level?

As a FINETIKS user, the more you use the app, the more benefits you can get.

There are six levels you can achieve: Dreamer - Tourist - Cartographer - Astronomer - Wanderer - Jetsetter.

Dreamer: The first level to start your journey in FINETIKS Fun.
Tourist: To reach this level, you must accumulate a minimum of 100 cumulative points (Total Points = 100).
Cartographer: To reach this level, you must accumulate a minimum of 500 cumulative points (Total Points = 500).
Astronomer: To reach this level, you must accumulate a minimum of 1000 cumulative points (Total Points = 1000).
Wanderer: To reach this level, you must accumulate a minimum of 1500 cumulative points (Total Points = 1500).
Jetsetter: To reach this level, you must accumulate a minimum of 2000 cumulative points (Total Points = 2000).

How to view my current account level?

Press the Fun tab in the menu; your account level can be seen at the top along with the total points you have earned.

How to earn FINETIKS Points?

Open the Mission section to see all available missions for you to complete and earn FINETIKS Points.
Choose a mission and complete the tasks for that mission.
You will receive points for the completed mission.

How to use FINETIKS Points?

You can use it by pressing the Fun menu, then click the "explore" button in the FINETIKS universe banner, choose which destination you want to unlock or visit, and finally, click the "unlock" button and redeem points to enjoy premium content and promotions at each destination you choose.

Transaction Data

How to view the balance in each selected financial account?

Click the homepage, then click "See All" in the financial account section on the homepage, and you can see the balance from each of your financial accounts that are connected to the FINETIKS app.

How many transactions can be viewed?

You can view transactions for the last 6 months from each of your financial accounts. You can also filter based on the date you want to view and search for transaction names.

Can you add transaction notes manually?

Certainly, open the homepage, then click "see all," then choose "add transaction." Fill in all the required forms. To save it, click the "Save" button.

Expense Insight & Budgeting

What is Monthly Budget?

Budget is determined based on your monthly income, allowing you to track your spending. This helps in recording whether you exceed the monthly budget or still have it under control.

What is Needs?

Needs are all expenditures intended to fulfill daily user needs.

What is Wants?

Wants are all expenditures intended to fulfill user desires (not needs).

How to set a budget for each category?

You can access the expense menu, then choose a category by pressing needs or wants, then select "spending categories," click the "set budget" button, and finally, you can set the amount and budget period.

What is the purpose of "Toggle My Budget" in spending categories?

The toggle is a useful filter to display categories that users have budgeted for.

Can the spending performance report be downloaded

Certainly, you can go to the expense menu, then in the top right corner, there will be a "three-dot icon" button that you can click, then press "download as PDF." The file will be automatically downloaded to your device.

FINETIKS Save

What is the save feature?

*To get the best experience from this feature, we recommend using a separate bank account.

How to connect an account for the save feature?

You can visit the Homepage, then click "connect account," then connect the bank specifically for the save feature. To activate it, you can visit the save feature, then click the "set saving account" button, and finally, choose the bank you specify as the savings account in the save feature.

How many bank accounts can be used for the save feature?

Only one bank account can be used in this feature.

What are saving goals?

Saving Goals is a feature to plan and manage the financial goals you want to achieve. FINETIKS provides several saving categories that you can choose for your saving goals. You can then set and monitor your savings through this feature. If there are changes to your financial goals, you can also make adjustments. This feature also provides recommendations for emergency fund planning suitable for you.

What if saving goals are already achieved?

For completed saving goals, they will be labeled as "achieved" and will not receive fund allocation from the money you save. Users can choose whether to keep the saving goal visible or not.

What if saving goals funds are used for other purposes?

Don't worry, you can still edit and provide a description for the outgoing funds. When there is outgoing funds, the system will automatically detect and ask the user for confirmation on which goals the funds will be taken from or reduced.

What if in a certain month you don't reach or exceed the monthly savings target?

The nominal funds that enter will still be divided according to the percentage allocation of funds.

Profile Management

How to change the PIN?

If you want to change your PIN, follow the steps below:

Click your Profile in the app.
Select Account Setting.
Then select Change PIN.
Enter your current PIN.
Next, enter your new PIN.
Click Confirm.
Your PIN has been successfully reset.

How to close a FINETIKS account?

We are very sorry to hear that. To close your FINETIKS account, you can go to the settings and profile page. Then select account settings and choose delete account. You will be asked to answer some questions about why you are closing your FINETIKS account. Then, you will be prompted to enter a verification code to close your account. If successful, your FINETIKS account will be deleted.

Will uninstalling the FINETIKS app delete your account and transaction history in the app?

No, you must delete the account properly within the app to remove the account and erase your transaction history.

What is the impact if the account has been deleted?

Then, you can no longer log in and use the FINETIKS app.

How to restore a closed account?

A deleted FINETIKS account cannot be restored. If you want to use the FINETIKS app again, you must register a new account.

How many account FINETIKS can be owned?

You can only have one FINETIKS account per phone number and email.

How to change the phone number in FINETIKS?

You can change it by visiting the homepage, then click the avatar at the top of the homepage, then click "profile info," edit the phone number, and the system will automatically request verification again for OTP validation. If successful, the account has been updated.

How to change the email address in FINETIKS?

You can change it by visiting the homepage, then click the avatar at the top of the homepage, then click "profile info," and edit the email address. Next, you will receive a verification email for the validation process. If done, the account has been successfully updated.

How to change the profile picture?

You can change it by visiting the homepage, then click the avatar at the top of the homepage, then click "profile info," click "edit profile," click the camera icon, and finally, choose the photo you want from your gallery.